Last Updated: March 18, 2025
Introduction
Wellgistics Tech & Hub, LLC (formerly Alliance Pharma Solutions, LLC) and Wellgistics Pharmacy, LLC (formerly Community Specialty Pharmacy, LLC), d/b/a Wellgistics Hub) (“Wellgistics” “we,” or “us” ) owns and operates certain websites, including without limitation those located at https://wellgistics.com/; https://wellgisticsrx.com/; https://wellgisticshub.com/; and https://wellgisticshealth.com (the “Websites”) and may own and/or operate a Wellgistics mobile and/or other interactive application (“App(s)”, along with the Websites are collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by Wellgistics, and any affiliated website, software or application owned or operated by Wellgistics (collectively, including the Platform and the Content, the “Service”) are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the Wellgistics Terms and Conditions (“Terms and Conditions”).
We are committed to respecting the privacy of users of the Service. We created this Privacy Policy (“Privacy Policy”) to tell you how Wellgistics collects, uses and discloses information in order to provide you with the Service.
As with our Terms and Conditions, by creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are automatically accepting and acknowledging the most recent version of this Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the “Last updated” date of the Privacy Policy.
If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual’s behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
COPPA (Children Online Privacy Protection Act) – No Use by Minors Permitted
Our Service is intended for use by individuals who are at least 18 years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. The Service is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone thirteen (13) years of age. If we obtain actual knowledge that we have collected personal information through the Platform from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form; provided, however, when you create an account on the Service (“Account”) and also create a profile for a child for whom you are a parent or legal guardian, you agree and consent that we may collect personal information you provide for your child or from your authorized health care provider and Pharmacies (as such term is defined in our Terms and Conditions).
Furthermore, if you are under sixteen (16) years of age, then you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Platform. Please submit any such request (“Request for Removal of Minor Information”) to either of the following:
- By mail: Wellgistics Tech & Hub, LLC (d/b/a Wellgistics Hub), Attn: Privacy Officer, 3000 Bayport Drive, Suite 950, Tampa, FL 33607, with a subject line of “Removal of Minor Information. If you send by mail, please send by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery and tracking.
- By email: [email protected], with a subject line of “Removal of Minor Information”
For each Request for Removal of Minor Information, please state “Removal of Minor Information” in the email or letter subject line, and clearly state the following in the body of the request:
- The nature of your request
- The identity of the content or information to be removed
- The location of the content or information on the Platform (e.g. by providing the URL)
- That the request is related to the “Removal of Minor Information”
- Your name, street address, city, state, zip code and email address, and whether you prefer to receive a response to your request by mail or email.
We will not accept any Request for Removal of Minor Information via telephone or facsimile. Wellgistics is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled or incorrectly sent.
Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires Wellgistics to maintain the content or information; when Wellgistics maintains the prescription-related information from your health care providers or Pharmacies as part of your electronic record; when Wellgistics anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.
The foregoing is a description of Wellgistics’ voluntary practices concerning the collection of personal information through the Service from certain minors and is not intended to be an admission that Wellgistics is subject to the Children’s Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.
Protected Health Information
When you set up an account with Wellgistics, you are creating a direct customer relationship with Wellgistics that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to Wellgistics, including but not limited to, your name, date of birth, email address, shipping address, mobile phone number and certain transactional information, that we do not consider to be “protected health information” or “medical information”.
However, in using certain components of the Service, you may also provide (or consent to the provision by your authorized third parties such as your health care providers and the Pharmacies) certain health or medical information that may be protected under applicable laws. Wellgistics is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). One or more of the Pharmacies may or may not be a “covered entity” or “business associate” under HIPAA, and Wellgistics may in some cases be a “business associate” of a Pharmacy. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Wellgistics or the Pharmacies. To the extent Wellgistics is deemed a “business associate” however, and solely in its role as a business associate, Wellgistics, may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to Pharmacies (“PHI”). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified or anonymized in accordance with applicable laws.
By accessing or using any part of the Service, you are agreeing that even if HIPAA does apply to Wellgistics and/or the Pharmacies, any information that you submit to Wellgistics that is not intended and used solely for the prescription fulfillment by the Pharmacies, is not considered Protected Information, and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information.
Collection of Information
We collect any information you provide (or consent your authorized third parties such as your health care providers and Pharmacies to provide) when you use the Service, as well as some information automatically based on your use of the Service, including, but not limited to:
- Personally identifying information such as your name and contact data such as your e-mail address, phone number, and billing and physical addresses
- Your login and password and other Account registration details
- Prescription information, including without limitation, the following: the specific drugs prescribed, the quantity of the drugs prescribed, the dosage of the drugs prescribed, the number of refills of the drugs prescribed, the applicable health care providers, and diagnostic codes
- Pharmacies where prescriptions are transferred to and the cost of prescriptions
- Demographic data (such as your gender, date of birth and zip code)
- Computer, mobile device and/or browser information (e.g., IP address, geolocation, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/exist web pages, web page requests, cookie information, hardware attributes, software attributes)
- Third-party website, network, platform, server and/or application information (e.g., Facebook, Google, Twitter, Instagram)
- Usage activity concerning your interactions with the Service and/or third-party websites, networks or applications accessed through the Service (e.g., viewing habits, viewing preferences, viewing history, number of clicks on a page or feature, amount of time spent on a page or feature, identity of third-party websites, networks, etc.)
- Billing, payment and shipping/delivery information
- Electronic signature
- Photographic or video images submitted for identification, insurance information, or non-diagnosis or treatment purposes
- Information about third parties that you refer to us (e.g., name, email, and/or other contact information, relationship)
- Statements or content (e.g., comments, videos, photographs, images) and information about such statements or content, which you submit or publish on or through the Service or which are accessed via your public or linked social media pages (e.g., Facebook, Twitter, Instagram)
- Any other information you provide when you contact or communicate with us
When using your mobile device to visit, access or use the Service, then additional categories of information that we collect may include:
- Your name associated with your mobile device
- Your telephone number associated with your mobile device
- Your geolocation
- Your mobile device ID information
- With your express consent, your contacts and/or contact information (e.g., names, telephone numbers, physical addresses, email addresses, photos) stored on or through your mobile device
- With your express consent, information about third-party software applications on your mobile device (including, without limitation, general software apps, downloadable software apps, social media apps)
We also collect certain medical information on behalf of the Pharmacies, which may include, but is not limited to health and medical data related to your prescriptions sent to Wellgistics and communications with your health care providers and/or Pharmacies.
We may now or in the future utilize a chat feature to provide customer support. The chat feature may also utilize artificial intelligence and natural language processing to understand customer questions and automate responses to them, simulating human conversation. Use of the chat feature is completely voluntary. Chat sessions may be recorded and used by Wellgistics and its chat service provider. If you do not consent to these terms, please do not use the chat feature and contact us via other methods, such as email.
How Information Is Collected
Wellgistics might collect personal and non-personal information directly from you (or from your authorized third parties such as your health care providers and Pharmacies) when you visit, access or use the Service; when you register with or subscribe to the Service or any products or services available through the Service; when you “sign in,” “log in,” or the like to the Service; when you allow the Service to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Service) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever Wellgistics asks you for such information, such as, for example, when you process a payment through the Service, or when you answer an online survey or questionnaire. In addition, if you or a third party sends Wellgistics a comment, message or other communication (such as, by way of example only, email, letter, fax, phone call, text message or voice message) about you or your activities on or through the Websites and/or the Apps, then Wellgistics may collect any personal or non-personal information provided therein or therewith.
We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.
Finally, Wellgistics might use various tracking, data aggregation and/or data analysis technologies, including, for example, the following:
- Cookies, which are small data files (e.g., text files) stored on the browser or device you use to view a website or message. They may help store user preferences and activity and may allow a website to recognize a particular browser or device. There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies. Cookies may record information you access on one page of a website to simplify subsequent interaction with that website, or to help streamline your transactions on related pages of that website. Most major browsers are set up so that they will initially accept cookies, but you might be able to adjust your browser’s or device’s preferences to issue you an alert when a cookie is downloaded, or to block, reject, disable, delete or manage the use of some or all cookies on your browser or device. Cookies can be set by the website owner (i.e., us), or they can be set by third parties (e.g., Facebook, Google, etc.) Cookies are used to help us speed up your future activities or to improve your experience by remembering the information that you have already provided to us. Third party cookies may also be used to enable analytics (e.g. Google Analytics) or advertising functionality (e.g., ad re-targeting on third-party websites) that enables more customized services and advertising by tracking your interaction with our Service and collecting information about how you use the Service.
- Web beacons, which are pieces of code embedded in a website or email to monitor your activity on the website or your opening of the email, and which can pass along information such as the IP address of the computer or device you use to view the website or open the email, the URL page on which the web beacon is located, the type of browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views or advertising responses. Disabling your computer’s, device’s or browser’s cookies may prevent some web beacons from tracking or recording certain information about your activities.
- Scripts, which are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user’s interactions with the website, such as the links the user clicks on. Scripts are often times temporarily downloaded to the user’s computer or device from the website server, active only while the user is connected to the Site and/or the App, and deactivated or deleted when the user disconnects from the website.
- Analytic tools and services, which are sometimes offered by third parties, and which track, measure and/or generate information about a website’s or program’s traffic, sales, audience and similar information, and which may be used for various reasons, such as, for example, statistical research, marketing research, and content ratings research, and conversion tracking. Examples of the analytic tools and services which Wellgistics might use include Google Analytics, FireBase, Zoho, and HubSpot. Wellgistics may also use other third-party analytic tools and services.
Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, then certain areas of the Platform or Service might not function properly.
By visiting, accessing or using the Service, you acknowledge and agree in each instance that you are giving Wellgistics permission to monitor or otherwise track your activities on the Service, and that Wellgistics may use the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies in compliance with applicable law. Notwithstanding the foregoing,
Use of Information
In connection with providing the Service, we and our affiliates and service providers may use your information, subject to the limitations addressed in the “Protected Health Information” section above, for a number of purposes, including, but not limited to:
- Verifying your identity;
- Confirming your location;
- Administering your account;
- Fulfilling your requests;
- Processing your payments;
- Facilitating your movement through the Service;
- Facilitating your use of the Service and/or products or services offered through the Service;
- Communicating with you by letter, email, text, telephone or other forms of communication;
- Providing you with information about Wellgistics and the Pharmacies and/or their respective businesses, products and services by letter, email, text, telephone or other forms of communication;
- Providing you with customer support;
- Providing you with information about third-party businesses, products and services by letter, email, text, telephone or other forms of communication;
- Developing, testing or improving the Service and content, features and/or products or services offered via the Service;
- Identifying or creating new products, services, marketing and/or promotions for Wellgistics or the Service;
- Promoting and marketing Wellgistics, the Service, and the products and/or services offered via the Service;
- Improving user experiences with the Service;
- Analyzing traffic to and through Service;
- Analyzing user behavior and activity on or through the Service;
- Conducting research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to Wellgistics, the Service or products and services offered via the Service;
- Monitoring your activities and those of others permitted as part of your Account on or through the Service;
- Placing and tracking orders for products or services on your behalf;
- Protecting or enforcing Wellgistics’ rights and properties;
- Protecting or enforcing the rights and properties of others (which may include you);
- When required by applicable law, court order or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or other legal process); or
- Wellgistics believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of Wellgistics or a user of the Service, which may include you, or anyone else who may be harmed by such activities or to further Wellgistics’ legitimate business interests).
The Service may apply automated tools and artificial intelligence (AI) to the information about a user to enhance the performance of the Service. For example, the Service is able to intelligently route a prescription to the best in-network pharmacy through an analysis of data such as patient location, pharmacy location, contracts, and type of medication. We use machine learning to continually refine the analysis for more efficient outcomes for the patients.
We may de-identify or anonymize your information and use, create and sell such de-identified or anonymized information, or any business or other purpose not prohibited by applicable law.
Disclosure of Information
Subject to the limitations described in the “Protected Health Information” section above, we may disclose your information to third parties in connection with the provision of our Service or as otherwise permitted or required by law. For example, we may disclose your information to:
- Our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
- Our third-party and service providers (collectively “vendors”) that provide services to enable us to provide the Service, such as the hosting of the Service, data analysis, IT services and infrastructure, customer service, e-mail delivery, technology suppliers, physical delivery companies (e.g., via mail-order or personal delivery), and other similar or related services;
- Our vendors that provide services to enable us to run our business and administrative operations, such as legal and financial advisory services, auditing services, analytics and similar services;
- Our vendors that provide services to enable us to promote and advertise the Service and the products and/or services offered via the Service, such as ad platforms or ad-retargeting services, as well as comply with contact removal requests or requirements, such as mailing list removal services, do not call registries, and similar services;
- Your health care providers or the Pharmacies to enable them to provide services to you via the Service and to collect payment on their behalf;
- Third parties as we believe necessary or appropriate to comply with applicable laws, at the request of governmental authorities conducting an investigation, to verify or enforce our agreements, terms of use, or other applicable policies, to respond to an emergency, or otherwise to protect the rights, property, safety, or security of third parties, our users, or the public; and
- To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party (where in such instances, the disclosure may include a transfer and sale of your information).
- To any third party where you have provided your consent, including social networking sites such as Facebook, Instagram, or Twitter. If you agree to have your personal information shared with a third party, your personal information will be disclosed to the third party and will be subject to the privacy policy and business practices of that third party.
We may de-identify or anonymize your information and disclose such de-identified or anonymized information for any purpose not prohibited by applicable law.
Data Retention
Wellgistics may retain your information for as long as it believes necessary; as long as necessary to comply with state and federal regulations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services offered by the Service or other products and/or services offered by Wellgistics. Wellgistics may dispose of or delete any such information at any time in accordance with its data retention policies or as otherwise permitted by law.
Transactions
In connection with any transaction that you conduct through the Service (e.g., fulfillment of prescriptions and the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your name, your credit card number and expiration date, your billing address, your shipping/delivery address, your phone number and/or your email address. By submitting such information, you grant Wellgistics without charge the irrevocable, unencumbered, universe-wide and perpetual right to provide such information to third parties and vendors (e.g., payment processing companies, buyers on the Service, sellers on the Service, vendors for the Service) for the purpose of facilitating the transaction.
In some instances and in order to complete a transaction for a prescription, you may be required to deal directly with a Pharmacy and in such an event, you will be notified as part of the transaction process.
All credit card, debit card and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by Wellgistics’ third-party online payment processing vendors, including for example Stripe and PayPal (“Payment Processors”). Wellgistics does not receive or store complete payment card information; rather payment transactions occur directly through the Payment Processors (i.e., Wellgistics does not receive or handle any funds), all pharmacy co-pays are 100% pass through to the dispensing pharmacy, and Wellgistics stores only an electronic receipt that sets forth confirming payment details, such as purchase date, the expiration date of the payment card and the payment ID, but not complete payment card information. Additional information about the Payment Processors, their privacy policies and information security measures (collectively, the “Payment Processor Policies”) should be available on the Payment Processors’ websites or by contacting them directly. Reference is made to the Payment Processor Policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy. Wellgistics’ relationship with the Payment Processors, if any, is merely contractual in nature, as the Payment Processors are nothing more than third-party vendors to Wellgistics, and are in no way subject to Wellgistics’ direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like.
Jurisdictional Issues
The Service may only be used within certain states within the United States of America as described in our Terms and Conditions. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your information, is governed by the laws of the United States of America. If you are accessing the Service from outside the United States of America, including for example only, as a resident of the European Union, the European Economic Area or Great Britain, then you are not permitted to use the Service (unless you have previously created an Account while in the United States of America that has been confirmed by Wellgistics).
Third Parties
This Privacy Policy does not address or apply to, and we are not responsible for, the privacy, information or other practices of any third parties, including, without limitation, your health care providers, the Pharmacies, the manufacturer of your mobile device, and any other third-party mobile application or website to which our Service may contain a link. These third parties may at times gather information from or about you. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the third parties’ privacy policies and the privacy policies of each website and application you visit and use.
Summary of Information Practices
The following table summarizes our personal information collection, use, and sharing practices. As reflected in this table, we may share your personal information with a variety of outside entities:
Category of Personal Information Collected | Examples | Categories of Sources | Commercial/Business Purpose | Categories of Third Parties with Whom Wellgistics Shares Personal Information |
Identifiers | Full name, email address, phone number, account login and password, purchase information, billing address, physical address | You, our and third-party cookies and other tracking technologies on our Websites, and service providers. | Facilitating use of Services and/or products or services, processing payments, marketing, customer, or analytic services, protecting against malicious, deceptive, fraudulent or illegal activity, and enabling or effecting, directly or indirectly, a commercial transaction | Service providers, health care providers, Pharmacies, third parties that assume control over all or part of the business in connection with a merger, acquisition, bankruptcy, or similar event, affiliates, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent |
Unique identifiers or personal identifiers | IP address, online identifiers, mobile device ID, IP address, dates of medical visit | You, your mobile device, and our and third-party cookies and other tracking technologies on our Website | Processing or fulfilling orders and transactions, debugging to identify and repair errors that impair existing intended functionality, providing customer or analytic services, delivering advertisements, and enabling or effecting, directly or indirectly, a commercial transaction | Service providers, health care providers, Pharmacies, data analytic providers, payment processors, affiliates, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent |
Internet and other network activity | Browsing activity | Your mobile devices and computers used to access our Websites | Marketing, customer, or analytic services and enabling or effecting, directly or indirectly, a commercial transaction | Service providers, data analytic providers, affiliates |
Demographic information | Gender, date of birth, zip code | You | Marketing, customer, or analytic services, processing or fulfilling orders and transactions | Service providers, data analytic providers, affiliates |
Audio, electronic, visual, thermal, olfactory, or similar information | Electronic signature, photographic or video images | You | Identification verification or non-diagnosis or treatment purposes, on behalf of health care providers for diagnosis or treatment purposes | Service provides |
Commercial Activity | Information about goods or services purchased, obtained, or considered | Your mobile device and computers used to access our Websites | Processing or fulfilling orders and transactions, marketing, customer or analytic services | Service providers, data analytic providers, affiliates, Pharmacies |
Health and Medical Information | Medical history and other information, symptoms, prescription history, insurance policy, insurance eligibility and coverage, laboratory test results, previous doctors visited | You and/or your health care providers | Processing or fulfilling orders and transactions | Pharmacies and health care providers |
Financial Information (Information under California Civil Code 1798.80) | Payment information | You | Processing or fulfilling orders and transactions | Payment processors, buyers on Service, sellers on Service |
Geolocation information | Geolocation | Your mobile devices and computers used to access our Websites | Confirming location | Service providers |
Professional or Employment-related Information | Job history, educational history, employer | Applicants or non-applicant email addresses or signature blocks | Process and evaluate applications for positions with Wellgistics | Service providers such as HR vendors |
Disclaimer for Third Party Data Sharing:
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their marketing reasons/purposes.
Your Privacy Rights and Choices
General: This section is subject to specific disclosures on privacy rights set forth below. We are committed to facilitating the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sale of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you Services, contact us at [email protected].
For California Residents
If you are a California resident, under the California Consumer Privacy Act, as amended by the California Privacy Rights Act effective January 1, 2023 (“CCPA”) you have the right to request:
- The categories of personal information (including sensitive personal information if applicable) we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose of collecting, selling or sharing personal information;
- The categories of third parties with whom we share or sell personal information;
- The categories of personal information about you that we have disclosed; and
- The specific pieces of personal information we have collected about you.
Additionally, you have the right:
- to know the length of time we retain your personal information;
- to request deletion of your personal information;
- to request the correction of any inaccurate data;
- to opt out of the sale or sharing of your information (if applicable);
- to limit the use of sensitive personal information (if applicable); and
- to not be discriminated against for exercising any of your CCPA rights.
Please see the chart above regarding the categories of data we have collected or received, from our users and from third parties in connection with providing our products and services and to whom we may have disclosed the information for business purposes.
In the last 12 months preceding the “Last Updated” date of this Privacy Policy (or “Last Review” date, as applicable, whichever is later), we have shared (as defined under CCPA) consumers’ personal information in connection with cross-context behavioral advertising. To opt out of the sharing of your personal information for cross-context behavioral advertising, there is a “Do Not Sell or Share My Personal Information” link on our homepage.
Any sensitive data we collect is used only for a business purpose and not for the purposes of inferring characteristics of a consumer.
We do not sell your personal information for money. Personal information may be provided to our service providers, contractor and, pursuant to Sections 1798.140(ad)(2)(A) and 1798.140(ah)(2)(A) of CCPA, to third parties.
To exercise these privacy rights and choices, please follow the instructions below:
- How to request access to your personal information: You may request access to your personal information twice in a 12-month period. To do so, please email us at [email protected] with the heading “California Privacy Rights” in the subject line. In response, we will produce an Access Report detailing the personal information we have collected, disclosed, and/or sold about you. This Access Report will be delivered by mail or electronically at your request. Note, we may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way. Please be aware that not all information sharing is covered by the California Privacy Rights requirements and only information on covered sharing will be included in our response.
- How to request deletion of your personal information: You may request that we delete the personal information it has collected and/or maintained about you. To do so, please email us at [email protected] with the heading “Data Rights Request” in the subject line. Note, we may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal information was collected, maintain an electronic medical record for a health care provider or Pharmacy, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.
We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Verification: Please note, we will take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we will verify your identity through existing authentication practices for the Account (e.g., login and password). If you are not a registered member, we will verify your identity by matching two data points that were provided with your prescription from your health care provider which includes your date of birth and mobile telephone number.
Authorized Agents: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your or your minor child’s personal information. In order to designate an authorized agent to make a request on your behalf, you must provide written proof that you have consented to this designation unless the agent has power of attorney pursuant to California Probate Code sections 4000-4465. You must also verify your identity directly with us by providing a copy of your government issued identification.
Response Timing and Format: If you are a Wellgistics customer with an Account, we will deliver our written response to that Account or via email. If you are not a Wellgistics customer or do not have an online account, we will deliver our written response by mail or electronically, at your preference. The response will also explain the reasons we cannot comply with a request, if applicable. Please note, that if you are submitting a request regarding information you provided to a health care provider, or a Pharmacy, your request should be directed to that entity.
Anti-Discrimination Right: We will not discriminate against you for exercising any of your CCPA rights. But note that some of the functionality and features available to you may change or no longer be available to you upon deletion of your personal information or opt-out of sale of your personal information.
California “Shine the Light” Information-Sharing Disclosure: California residents may request a list of all third parties with respect to which we have disclosed any information about you for direct marketing purposes and the categories of information disclosed. If you are a California resident and want such a list, please send us a written request by email to [email protected] with “California Shine The Light Rights” in the subject line.
Do Not Track Technologies
Some browsers may have settings to request that websites “Do Not Track” your activity or usage. At this time, we do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy.
We do use cookies and other technologies to track your usage and other information about your visit to our Platform.
Third-Party Links
If we include links to third-party products or services on our website, please be aware that these third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
We do not sell your personal information for money, but we use cookies and similar technologies. Please see section on cookies in the “How Information Is Collected” section above.
Miscellaneous
We strive to use reasonable physical, technical and administrative measures to protect information under our control. However, you must keep your Account password secure and your Account confidential, and you are responsible for any and all use of your Account. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in accordance with the “Contacting Us” section below.
When using the Service, you may choose not to provide us with certain information, but this may limit the features you are able to use or may prevent you from using the Service altogether. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us your preference and or adjusting your profile settings to limit communications from us (e.g., SMS, push and emails). Please note that even if you opt out, we may still send you Service-related communications. Such supplements, amendments and other modifications will be posted on this or a similar page of the Service and shall be deemed effective as of the “Last Updated” date; provided, however, that Wellgistics will notify you and/or require you to accept the updated Privacy Policy if the supplemented, amended or otherwise modified Privacy Policy implements material changes from Wellgistics’ then-current Privacy Policy. It is your responsibility to carefully review this Privacy Policy each time you visit, access or use the Service.
Contacting Us
If you have any questions about this Privacy Policy, please contact us by email at [email protected] or by regular mail at:
Wellgistics Tech & Hub, LLC (d/b/a Wellgistics Hub)
3000 Bayport Drive, Suite 950
Tampa, FL 33607
Attn: Privacy Officer